Direct answers for the shopper, the stockist, and everyone in between — written in the same voice as the shelf.
Two sections, sorted by audience. Retail first — the questions every first-time shopper asks before clicking checkout. Wholesale second — the questions every prospective partner asks before opening an account. Click a question to expand the answer.
When in doubt, size up. If you sit between two sizes on the measurement grid, the larger one is the safer call — leather gives, silicone compresses, and a too-tight fit is the only fit we cannot fix. Every product card carries the measurement grid front and center. We do not vanity-size.
Unopened, non-wearable items can be returned within 14 days of delivery for a full refund. Worn leather, worn latex, opened insertable toys, and any item that has been in contact with skin are final sale — hygiene first, on both sides. A prepaid return label is printed on request.
Every product on the shelf is body-safe silicone, stainless steel, or full-grain leather — sourced from makers whose workshops we have visited and whose processes we have walked through. Nothing porous, nothing mystery-blend. Orders ship in plain, unbranded mailers with a generic descriptor on the customs form. The delivery driver knows.
Stripe checkout. Visa, Mastercard, American Express, Apple Pay, and Google Pay. We do not store card data on the site — Stripe holds it, and the transaction surfaces on your statement as the descriptor listed at checkout.
Orders ship within one business day from California. Domestic orders move USPS Priority — 2 to 5 days in transit. International orders ship via DHL — 5 to 10 days in transit, with duties paid by the recipient. Tracking arrives in your inbox the moment the label is scanned.
First order is six units per SKU across the edit. Reorder minimum is three units per SKU. Mix-and-match across categories is fine — the edit is small on purpose, and the shelf is meant to be carried in full.
Reorders ship within five business days. A first order including new-account setup runs ten to fourteen days — credit, terms, and shipping profile get built out during that window. Larger reorders are quoted per request and confirmed before invoicing.
Net 30 with approved credit. Without an established credit line, payment is due at ship. Faire orders run through Faire’s standard cycle — we are listed on Faire for that reason. ACH and wire are accepted; checks are accepted on accounts in good standing.
Defective units are replaced on sight. For SKUs we manufacture outright, no return shipment is required — a photograph and the lot number confirm the issue. Retailer-branded reorders are credited on the next invoice. We stand behind what we ship.
We do not gate retailers. No exclusive territories, no minimum revenue thresholds to remain a partner. Wholesale margin sits at roughly 2.2× retail, with volume breaks kicking in at twenty-four or more units per SKU per quarter — talk to us when you cross that line.